Frequently Asked Questions

Does organic foods taste better than non-organic?

Because organic foods are grown naturally and not forced, generally speaking they ar likely to have a better flavour than non-organic equivalents. Numerous taste tests confirm this, as do thousands of people who regularly eat organic foods.

How do I go about returning a product?

To return a product, please contact us with your order ID number and the product from that order you wish to return to within 48 hours. Items are refunded if damaged in transit or incorrect item is packed at time of dispatched.

Please include a proof of purchase (receipt and/or original order number) for all returns/exchanges. Be sure to include your name, address, and telephone number in the package as well. All refund requests should also include credit card details.

How long will my order take to post?

Domestic orders will be dispatched within 24hrs. Please allow for 2 to 5 business days for delivery for most Australian postcodes. *Some regional areas may take a longer period. Most international deliveries take between 6 and 10 days, but please allow up to 21 days from the time you made your order to the arrival of your package. Contact should there be an unusual long wait to receiving of the order.

What does "fair trade" mean?

Fair trade organizations are companies - often owned by charities such as Oxfam and Traidcraft - that buy and sell products from poor or diadvantaged producers in the developing world in order to enable them to have more secure lives.

The aims of fair trade and organic farming complement each other very well, and more products are being developed that are both organic and fairly traded.

What does "organic" actually mean?

Organic farmers are those who farm according to organic principles. They are inspected and certified annually by an approved certification body. Organic foods, drinks and goods are produced from certified organic crops and ingredients. By law only certified foods can be sold as "organic".

What does Organic Certified Produce really mean?

Organic-certified produce means the food was grown, harvested, stored and transported without the use of synthetic chemicals, irradiation or fumigants.

While exported organic produce must meet the National Standard for Organic and Biodynamic Produce, there is no nationwide regulation to control the labelling of organic food sold in Australia. Suggestions on making sure the food you are buying is organically grown include:

If you are buying from an organic retailer, check for the Organic Retailers' and Growers' Association of Australia (ORGAA) notice, which should be prominently displayed. Choose foods with the label 'certified organic' from one of the Australian Quarantine and Inspection Service (AQIS) accredited certifying organisations. Check packaging for the grower's name and certification number.

Don't be fooled by packaging that claims the produce is 'natural' or 'chemical free' if the proper certification labelling is not displayed.

Why are organic foods potentially healthier?

Organic foods are foods yo can trust and feel good about, and eating them brings many benefits. Uniquely, they contain no hydrogenerated fats, artificial additives, flavourings or preservatives, as well as being produced without the use of artificial pesticides, genetically modified organisms (GMOs) or routine antibiotics. In addition, organic fresh produce generally has lower nitrate levels and can have higher mineral and vitamin C content.

Why Organic

Organic farmers and food producers grow and produce food without using synthetic chemicals (such as pesticides or artificial fertilisers). They do not use genetically modified (GM) components, or expose food to irradiation. Animal welfare and environmental sustainability are important issues for organic farmers.

The definition also includes animal produce, such as eggs, which are free range rather than caged (battery) hens.

Why people buy organic

Pesticide residues in fruit and vegetables are closely monitored in Australia, and there seems to be no cause for concern. However, some people prefer to buy organic produce just in case.

Others appreciate that organic foods promote a healthier and more sustainable use of the environment, and more humane treatment of animals. Also, some people worry about the possible long term health, economic and environmental consequences of GM foods and prefer to support an industry that doesn't use GM techniques.