Customer Service

CUSTOMER HELP

Shopping online is easy at Fundies. On each page you will find a navigation menu on the left called “Product Categories”. Below this is the categories currently available, by clicking on a category you will be taken to Sub categories to help refine you search for a particular product. Alternatively use the “Search Box” for quick finding of a product.

Once you have located a product you would like to purchase click on “Add to cart”. A message prompt will appear to confirm that the item has been added to your Cart. The shopping bag on the left hand side of the page will update your total amount in the cart. At any time you can access your cart to check the selections you have made and return to the previous page by clicking on the back button just above your order. You can also change the quantities and then press the update button and the cart will be updated to reflect the new amounts.

Your order is not finalised until you submit your payment details, please feel free to add and remove items as you wish until you have made your final decision.

You may also change the quantity of any item by entering a number in the quantity box and pressing the 'update' button.

Searching Fundies

You can search for products on our website by entering your key words (eg. the name or partial name of the product). At the top of the page you add the name of the item in the Search tab and then proceed to click on "Search".

DISCLAIMER

The products, prices, information & services on our website are deemed to be correct at the time of posting however, to allow for inadvertent misprints, human error or incorrect information from our suppliers, Fundies reserves the right to make alterations/changes at any time to products, prices, information & services. Customers should consult a local practioner when purchasing vitamins from this site.

INTERNATIONAL ORDERS & CUSTOMS

Some products on this site may need to be authorised with your local customs representative. Fundamental Food Store is not liable or responsible for additional costs for orders that are withheld at customs in your country. Please check with your local customs office if in doubt on product purchase from outside your country.

Security Policy

Ordering products from our website is a safe and secure process. When purchasing from Fundamental Food Store Pty Ltd trading as Fundies Wholefood Market your financial details are passed through a secure server by Global Sign using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We use offline payment feature to process your order which means the credit card details are encrypted during delivery to our order department. Offline we then are able to decrypt the order to retreive your details, this is only possible with security passwords that are not located on the system. If you have any questions regarding our security policy, please contact our customer support centre at: shop@fundies.com.au

Privacy Policy

During the online ordering process, we ask you to supply personal information including your name, address, credit card number and email address. The safeguarding of your personal information is our highest priority and we guarantee this information is treated as private and confidential and will not be disclosed to other individuals or third parties unless required by law. We respect your privacy and thank you for shopping at Fundies.